How much do people trust AI with their health?

This story version has been formatted as an on-air script for broadcast outlets. See the original research story here.

THINK YOU KNOW MORE ABOUT YOUR PERSONAL HEALTH THAN YOUR DOCTOR?

NEARLY THREE QUARTERS (73%) OF AMERICANS THINK THEY DO! 

THAT’S ACCORDING TO A NEW SURVEY OF 2,000 ADULTS WHICH ALSO FOUND THAT MORE AMERICANS ARE TRUSTING SOCIAL MEDIA AND HEALTH CARE WEBSITES TO GIVE THEM HEALTH ADVICE OVER A MEDICAL PROFESSIONAL.

CONDUCTED BY ONEPOLL ON BEHALF OF USER-TESTING, THE SURVEY REVEALED THAT PEOPLE ARE ALSO TURNING TO A-I FOR MEDICAL ADVICE.

OVER HALF OF RESPONDENTS (52%) STATED THEY HAVE GIVEN A LIST OF THEIR SYMPTOMS TO A LARGE LANGUAGE MODEL (LLM) LIKE CHATGPT, LOOKING FOR A DIAGNOSIS.

OF THEM, 81% HAVE BEEN GIVEN A DIAGNOSIS FROM THE LLM, AND WHEN ASKED FOR THE ACCURACY OF THEIR DIAGNOSIS AFTER CONSULTING A DOCTOR, 84% SAID THE DIAGNOSIS WAS ACCURATE.

TOP 10 HEALTH TASKS AMERICANS WOULD TRUST TO AI

• Recommending treatment plans - 53%
• Scheduling doctor appointments - 52%
• Coordinating with pharmacies (refilling prescriptions) - 47%
• Recommending medications - 45%
• Choosing my health insurance plan - 42%
• Diagnosing me with a medical condition - 23%
• Finding me a new doctor - 19%
• Creating/recommending a fitness/exercise plan - 18%
• Mental health treatments (therapy, meditation, etc.) - 17%
• Choosing my diet - 17%

Survey methodology:

This random double-opt-in survey of 2,000 general population Americans was commissioned by UserTesting between October 13 and October 17, 2023. It was conducted by market research company OnePoll, whose team members are members of the Market Research Society and have corporate membership to the American Association for Public Opinion Research (AAPOR) and the European Society for Opinion and Marketing Research (ESOMAR).