Should returning clothes bought to wear once be illegal?
This story version has been formatted as an on-air script for broadcast outlets. See the original research story here.
SHOULD WEARING CLOTHES AND THEN RETURNING THEM FOR A REFUND BE CONSIDERED A SERIOUS CRIME? NEARLY HALF OF AMERICANS THINK SO, ACCORDING TO NEW RESEARCH.
A STUDY OF 2,000 ADULTS EXAMINED THEIR VIEWS ABOUT POLICY ABUSE AND “FRIENDLY FRAUD” OR WHEN A CONSUMER REQUESTS A CHARGEBACK FROM THEIR BANK.
RESULTS REVEALED THAT 46 PERCENT THINK WEARING CLOTHES FOR AN OCCASION AND RETURNING THEM FOR A FULL REFUND, AKA “WARDROBING”, SHOULD BE CONSIDERED A SERIOUS LEGAL OFFENSE.
COMPARED TO OPINIONS ON DINING AND DASHING (44% SAY IT’S A SERIOUS CRIME) AND SECRETLY RECORDING ANOTHER PERSON (45%), THIS RESEARCH MAY REPRESENT GROWING AWARENESS AROUND FRIENDLY FRAUD.
CONDUCTED BY ONEPOLL ON BEHALF OF FORTER, THE SURVEY ALSO QUESTIONED RESPONDENTS ABOUT FRIENDLY FRAUD AND POLICY ABUSE, WHICH MORE THAN HALF (55%) BELIEVE IS HARMFUL TO BOTH CONSUMERS AND RETAILERS.
WHEN ASKED, RESPONDENTS SAY THEY WOULD HYPOTHETICALLY FEEL MOST COMFORTABLE COMMITTING RETURN ABUSE WITH BIG-TICKET ITEMS LIKE KITCHEN APPLIANCES (23%), ELECTRONICS (22%) AND CLOTHES (21%).
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